Collision Center Frequently Asked Questions
Q: Do I need an appointment for an estimate?
A: For your convenience you may want to call and set up an appointment for an estimate. An estimate can take from 15-45 minutes depending on the extent of the damage and your insurance company guidelines. Please have your vehicle registration and insurance information on hand.
Q: Is there a warranty on my repair?
A: All of our body and paint work is backed by a written Limited Lifetime Warranty.
Q: Do you work with my insurance company?
A: We work with all major insurance companies and are a direct repair facility with some of them. This means that the claims, estimating, repair and payment processes are simplified to provide you a better overall experience.
Q: Does my insurance company have to use new parts to repair my car?
A: No. The contract of insurance only obligates the insurance company to restore your vehicle to the same condition it was in before the loss. Sometimes this requires the use of OEM parts and sometimes aftermarket or used parts.
Q: Do I have to accept non-OEM parts?
A: No. The final choice is yours but if the insurer wants to use non-OEM parts and you decide to use OEM parts, you will have to pay the difference in cost.
Q: Do I have to pay a deductible?
A: When you bought your policy, you chose a deductible for your physical damage coverages. You are responsible for this amount if a claim occurs. Your insurer will deduct that amount from the settlement of your claim.
Q: When and who do I pay my deductible to?
A: If a deductible is required, it is collected at our shop when the repairs are complete.
Q: How long, after repairs, should I wait before washing my vehicle?
A: After the completion of vehicle repairs, you are welcome to hand wash your vehicle as soon as you'd like, but the paint manufacture does not recommend waxing or taking the vehicle through an automatic car wash for 60 days.